Salesforce CRM is a powerful platform that can also be very easy to administer and develop. This is great when you are a single team with a common purpose and all changes will be for a single application.
Salesforce can be configured to handle multiple different teams, each with its own customisations. Each team is independent and operates on its own terms, with the assistance of the Salesforce Administrator team.
Problems Ahead?
However, all these different entities must be coordinated to exploit existing designs that are in use, but not necessarily by all teams. Teams may have their Administrator, where the problems can start on diverse CRM orgs. You’re not the only tenant on the block.
Solving the Problem
Where companies are exploiting the power of the Salesforce platform with a diversity of different teams, it is important to establish a Technical Design Authority. This team would meet weekly to discuss requirements and developments that are ready for deployment. This is a key business process that avoids duplication of effort and deployment conflicts.
This introduces a level of bureaucracy to the development process that will positively impact all users. A team may have a requirement already in use by another team that they weren’t aware of. So, rather than needing to be built, they can be enabled to use the existing functionality. Reduced effort and faster delivery, everyone wins! Similarly, with developments ready for deployment, it may be expedient to combine deployments so a better group of changes are delivered in one process. Again reduced deployment effort with greater functionality delivered for users. Win/Win!
Ready to optimise your Salesforce diversity and maximise efficiency? Contact cloudfortyseven today to discover how our consultants can streamline your efforts, reduce duplication of work, and accelerate deployment. Let’s unlock the full potential of your Salesforce CRM together.
